Write a letter to the retailer to complain. In the letter:
– Explain why you are unhappy
– Request a refund
– Make arrangements to return the damaged item
Dear Sir or Madam,
I recently ordered a Kitchenmax blender from your online shop, and was disappointed to discover that the glass portions of the appliance had been smashed during transit.
I would have expected the package to be wrapped more effectively in order to avoid incidents such as this, but there was almost no padding material in the box. I would like you to arrange for the return of the item and to process a full refund as soon as is convenient, since the blender was intended to be a gift for an occasion that has already passed.
The order number was KX3564686, and it was delivered on 24/09/2017.
If you need to book a time for a courier to collect the parcel, you can contact me at this email address, but it must be within the next two weeks as I will be moving to Washington.