You ordered an item from an online store and it has arrived damaged

Home » IELTS general writing task 1: letter samples, phrases and tips. » You ordered an item from an online store and it has arrived damaged   

Write a letter to the retailer to complain. In the letter:
- Explain why you are unhappy
- Request a refund
- Make arrangements to return the damaged item

Dear Sir or Madam,

I recently ordered a Kitchenmax blender from your online shop, and was disappointed to discover that the glass portions of the appliance had been smashed during transit.

I would have expected the package to be wrapped more effectively in order to avoid incidents such as this, but there was almost no padding material in the box. I would like you to arrange for the return of the item and to process a full refund as soon as is convenient, since the blender was intended to be a gift for an occasion that has already passed.

The order number was KX3564686, and it was delivered on 24/09/2017.

If you need to book a time for a courier to collect the parcel, you can contact me at this email address, but it must be within the next two weeks as I will be moving to Washington.

Kind regards,
Angela Bradford

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